Refund policy
We want you and your glove to be happy. If something isn't right, here's how returns work.
30-day returns
You can return items within 30 days of delivery.
- Tools and accessories (mallet, glove wrap, brush, sponges, cloths and bag) must be unused and in the condition you received them.
- Cleaner and conditioner can be returned opened, as long as each bottle still has at least 50% of its original contents.
Inspection and testing
Every returned bottle is inspected and its contents are tested. Bottles that have been refilled, diluted, mixed with another product or otherwise tampered with will not be accepted or refunded, and will not be sent back.
How to start a return
Contact us through our Contact page with your order number and what you'd like to return. We'll reply with return instructions and the address to send it to. Returns sent without contacting us first may not be accepted.
Return shipping
Return shipping is paid by the customer unless the item arrived damaged or we sent the wrong item. Original shipping charges are not refunded.
Damaged or wrong items
If your order arrives damaged, leaking or wrong, contact us within 7 days of delivery with a photo and we'll make it right with a replacement or refund at no cost to you.
Refunds
Once your return is received and inspected, we'll let you know if it's approved. Approved refunds go back to your original payment method. Your bank or card company may take 5 to 10 business days to post it.
Exchanges
The fastest way to get something different is to return the item and place a new order.
Questions
Reach us anytime through our Contact page.